Cancellations after 3 hours will not be accepted.

www.velvetscent.in offers a replacement/refund guarantee only if the product received is damaged/defective. Please get in touch with us within 2 days of receiving your order if you would like to have it replaced. We will provide a shipping address that you can ship your order back to www.velvetscent.in will dispatch a replacement as soon as we receive your returned order.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.